Tele-Consultation & Home Visit Notice

Please read this before your first tele-consultation or home visit.

Tele-consultation

• Tele-consultations are carried out by clinicians registered with their Kenyan regulatory body, following the Ministry of Health and professional guidance on telemedicine and the Digital Health Act, 2023.
• Some conditions cannot be safely assessed remotely. Your clinician may ask you to come to the Centre, have tests or accept a home visit.
• Tele-consultation is not suitable for emergencies.
• Calls are private. We do not record them without your explicit permission. Please find a quiet, private place.
• We will confirm your identity at the start of each call.
• Notes from your consultation are kept in your medical record just like an in-person visit.
• Fees are confirmed before the consultation. Payment is by M-PESA. Cancellation policy: full refund if cancelled at least 2 hours before.

Home visits

• Home visits are available within about 20 km of Tigoi. A responsible adult should be present for patients under 18 and where needed for vulnerable adults.
• Our clinicians carry MTMC identification. Ask to see it. If you are unsure, call 0105 620 988 to confirm.
• Please provide a safe environment for our staff. We may end a visit if staff safety is at risk.

Consent

By booking you confirm you have read this notice and agree to receive care by tele-consultation or home visit. You can withdraw at any time and choose an in-person visit instead.